Your Privacy Is Important to us

Privacy Policy

Last Updated: 05 August 2025

This Privacy Policy explains how B & J Online Solutions (Pty) Ltd. (“we”, “our”, or “us”) collects, uses, stores, and protects your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable laws in South Africa.

1. Who We Are

Business Name: B & J Online Solutions (Pty) Ltd.
Registration Number: 2020/778739/07
VAT Number: 4310313285
Address: 11 Bluebird Street, Pelikan Park, Cape Town, 7941, South Africa
Information Desk: admin@bjonline.co.za
Contact Number: +27 21 014 1041

2. What Personal Information We Collect

When you visit our website or use our services, we may collect the following types of personal information:

Full name
Email address
Phone number
Billing address
ID number (only when legally required)
Payment details (secured via third-party processors)
Website usage data (IP address, browser type, etc.)

We only collect the minimum data necessary to deliver our services effectively and legally.

3. How We Collect Your Information

We collect personal information through:

Online forms (e.g., account registration, domain purchases)
Email communication
Telephonic interactions
Website analytics (cookies and tracking scripts)

4. Why We Collect and Use Personal Information

We collect your personal information for the following purposes:

To create and manage your hosting account
To register domains and provide web services
To communicate with you regarding service-related matters
To process payments and issue invoices
To comply with legal obligations and tax regulations
To improve our website and customer experience

We do not sell or rent your personal information to any third parties.

5. Data Storage and Security

All personal data is stored securely on servers within secure data centers. We implement industry-standard safeguards to protect against loss, misuse, and unauthorized access, including:

SSL encryption
Firewalls and malware protection
Limited employee access
Secure backups

If we become aware of a data breach, we will notify affected parties and the Information Regulator in accordance with POPIA.

6. Your Rights Under POPIA

Under the Protection of Personal Information Act, you have the right to:

Access the personal information we hold about you
Request correction or deletion of your data
Object to the processing of your data
Withdraw consent at any time
Lodge a complaint with the Information Regulator

To exercise any of these rights, please contact us at admin@bjonline.co.za

7. Cookies and Tracking

We use cookies to enhance your browsing experience and analyze website usage. Cookies do not give us access to your device or any personal information, other than what you choose to share.

You may adjust your browser settings to refuse cookies, though this may affect website functionality.

8. Third-Party Services

We may share necessary data with trusted third-party providers such as:

Domain registrars (for domain purchases)
Payment processors (for secure transactions)
Support tools and analytics platforms

All third parties are contractually obligated to protect your data and comply with POPIA or equivalent standards.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, data will be securely deleted or anonymized.

10. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.